May. 7 |  Pre-Orders FAQ

Hey guys
So in the interest of trying to get this wrapped up as quickly and as fairly to everyone as possible, we put together a FAQ to answer the most common questions we’ve been getting. If you still have a question or concern, please feel free to call us at (213) 742-8837 or email us at store@riscmail.com. Please keep in mind though, we are and will be swamped with calls and emails, so if you can read the following first, that’d be incredible. Once again, thank you so much for your support and patience. You guys have been an endless stream of love and inspiration through all of this. Thank you.

FAQ

Q: Why do I not have my record yet? I totally want it.
A: Simple – Victory Records has refused to send us any of Streetlight’s new album. Without that – we can not send out pre-orders. Classy move. Read on for more information about your order.

Q: I wanted to hear the Toh Kay record. The music video – before Victory took it down – was beautiful and so was the song. My gosh. What happened?
A: Victory had given Streetlight a choice: either completely kill the Toh Kay record (their absurd reasoning was that its sale would “cannibalize” Streetlight sales, ha!) or hand it over to them so they can release it and exclusively profit from it. Streetlight has experienced and documented years of Victory not paying royalties while continuously profiting from their music, so it was a no-brainer. We had to cancel the record, no matter how much we all loved it and how hard the guys worked on it. That music video, by the way, is also “illegal”. So if you saw it – your eyes are criminals.

Q: It’s been a while since I ordered my bundle – and I need to change my address. How do i do that?
A: No problem. Send an email with the subject being “Address change” to Store@Riscmail.com – and in the email just put the new address you’d like your order to go to.

Q: I ordered a bundle that was supposed to have the Toh Kay record in it. Since it was cancelled by Victory – what is going to happen to my order?
A: We will ship the rest of the bundle and refund you the value of the record in the bundle (OR, you can choose option two, below). When coming up with the bundle prices, $5 of the price was allotted to the Toh Kay album. So we’ll be refunding you $5 and sending out the rest of your bundle. If we don’t receive the Streetlight CDs from Victory soon, we will also refund you for that missing cd.

OPTION 2:
So, instead of requesting a refund, we ask that you consider the following: We will send you everything in your order, minus the Toh Kay album (naturally) and (unless we receive our shipment of Streetlight CDs very soon) the SM CD. In the next few months, when the dust settles and all this melodrama is over with, we will send you… something extra. We haven’t quite figured out this consolation prize just yet, but we’re thinking along the lines of a super limited edition, signed screen printed piece of artwork by Tomas or something. It’ll be a rarity and something you can put on your wall to say “I helped a band I love fight an evil record label.” All this standing up for themselves and fighting the good fight has cost Streetlight thousands in lawyer and legal fees. Unfortunately for all of us, Victory’s legal team is partially funded by Streetlight’s own music (it’s ridiculous really), so selling merch via the oline store and at shows is the only way Streetlight can afford to fight the bastards.

IMPORTANT: Please choose whether you want your money refunded or if you want the special consolation gift/donation option by going here: http://www.riscstore.com/pages/the-hand-that-thieves-order-refund-page

Q: What about my vinyl order?
A: Unfortunately – we can’t legally press any Toh Kay vinyl now, and with Victory not selling us any SM items – there’s no way we’re going to be able to fulfill the vinyl orders. Those will be cancelled and refunded. Sorry. Sucks.

Q: I want my money back. This is stupid.
A: Ok. That’s fine. Send an email to store@riscmail.com with your full name / your paypal account name and order number. We appreciate your order in the first place and understand your frustration. This is our job and we have to deal with this every waking moment of the day – we’re beyond frustration – we can actually smell colors at this point. Everything smells awful.

Q: Why is this even happening? Is there a reason bad things happen to good people?
A: That’s a great question. If you find out – can you let us know? Thanks.

Q: The Streetlight record leaked online – I already ordered it through you – how should I feel inside about downloading it?
A: We can’t tell you how or where to download it – but if you already paid for it, and it’s being withheld from you by the band’s own record label – well, take that how you will.

Q: Who is the nice gentleman who has answered all the calls / emails for the RISC Store – is he an angel, and if so – why do angels have lisps all the sudden?
A: My name is Dave and I appreciate everyones support and understanding with the hassle and headache this has been and, I’m sure, will continue to be.

Q: This whole situation makes me hate the music industry and I now understand why it – as a business entity – is failing across the board.
A: Yeah. I hear ya. I just downloaded Dredd 3D – wanna watch it with me?

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    NEW VINYL PRESSINGS!
    Hot off of the whatever-they-make-these-with! Pentimento Music Company has released 12” vinyl record versions of Streetlight’s first release, 2002’s fancily named “Demo”, as well as the Bandits of the Acoustic Revolution 2002 release, “A Call To Arms”! Head over to www.riscstore.com to pick them up, either individually or as a discounted double pack!

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    THE YEAR WITH NO END TOUR 2016!

    WHY HELLO THERE!

    So for this year’s touring shenanigans, we decided to take a new route: we’re announcing all of our headlining shows for the year (more or less) all at once, here and now. Ladies and gentlemen, we hereby announce THE YEAR WITH NO END TOUR 2016! We’ll be popping up here and there across the country and dabbling a bit into our country’s toque as well, primarily on weekends. OK, so it’s not really a “tour” tour so much as a number of weekends spread throughout the calendar year, but we’re trying here, so stop nit-picking, you scoundrel you.

    As we did last tour, we’ll be gathering ideas for which songs/versions of songs to play before now and the shows, to keep it fresh and interesting for both yourselves and ourselves. As always, eardrums will be dropkicked and shoes will be lost, lyrics will be forgotten, voices will be lost and post-show diner food shall be consumed. In short, life will be good.

    Art this time around has been provided by the incredible Dan Mora, and as usual we implore you to check out his stuff over at www.behance.net/danmora. Tell him what you think of the art! We did! (spoiler: we love it)

    Tickets for all shows listed go on sale TOMORROOOOOOWWWWW!!! (March 2nd) Once again, most of these shows sold out last year, so they’ll likely do the same this year, so DON’T DILLY DALLY.

    See you at the shows!

    5/13 Detroit, MI
    5/14 Cleveland, OH
    5/15 Chicago, IL
    7/15 Denver, CO
    7/16 Las Vegas, NV
    7/17 Phoenix, AZ
    7/18 Los Angeles, CA
    7/19 San Diego, CA
    7/20 Santa Ana, CA
    7/21 San Francisco, CA
    7/22 Portland, OR
    7/23 Seattle, WA
    9/17 Boston, MA
    9/23 Toronto, ON
    9/24 Montreal, QC
    10/28 New York, NY
    10/29 Sayreville, NJ
    10/30 Washington DC
    11/11 Atlanta, GA
    11/12 Orlando, FL
    11/13 St. Petersburg, FL

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    Since Streetlight’s early days, we’ve been lucky enough to work with some of our favorite artists on the planet for tour posters and merch. It’s been an honor to work with each and every one of them and we’re proud to show off the hard work of these ridiculously talented individuals. Whether it’s a song or a poster, what we all do is so closely related and complimentary that it’d be virtually impossible to see the whole picture if one was missing. We’d like to call attention to these artists via our social media outlets, and hopefully you’ll be kind enough to check the artists out at their own sites and accounts, to see what they’re up to and support what they do.

    First up is the super awesome artist we’ve worked with most recently for the October 2015 East Coast tour, Teagan White. Her Instagram is @teaganwh and her website is www.teaganwhite.com. Tell her we said hi when you check out her increeeedible portfolio!

    If you’d like to purchase this art as a screen printed poster, please buy it directly from her site at http://teaganwhite.bigcartel.com/product/streetlight-manifesto-fall-2015-tour-ap

    When it sells out there, or if you want the t-shirt or pullover hoodie with this artwork, head over to our shop at http://riscstore.com/search?q=teagan+white

    Thanks for reading and thanks for supporting our brothers and sisters in the arts!

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    The view from Toh’s toe. Photo by @digitalkloc

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    Ladies and gentlepeople, say hello to our dear Karl Lyden, the latest full time addition to the Streetlight Gang!
    Photo by @digitalkloc